Refund policy

At Zintro, customer satisfaction is important to us. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • All original packaging, accessories, and seals must be intact.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Opened or unsealed trading card products
  • Opened booster packs
  • Digital products or gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package (if applicable)

We will review your claim and provide a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
  • For all other approved returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We only replace items that are damaged, defective, or incorrect.

If you need an exchange, please contact our support team before returning your item.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Zintro
Website: Zintro.shop
Email: Support@zintro.shop